WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

and could demand to speak to a human representative the way they do now when they reach automated customer-service phone lines. WhatsApp owner Meta Platforms is betting that combining AI agents ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

Built on agentic AI, CXOP delivers intelligent, hyper-personalized experiences across the full customer journey ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

The new agentic AI chatbot from FlySafair can be used to book flights, change seats and other important flying processes, all ...

Currently in its Beta phase, Lindi can book flights for single passengers, change a name or seat on a booking, and provide ...

Danish startup deepdots has raised a €5.5m seed round led by Dawn Capital, to develop customer service focused AI tools.