American Airlines changes Erica Remer’s flight without telling her. Now she’s trying to get a refund for the original ticket. Why won’t the airline help her?

American Airlines will add more winter flights out of Chicago O’Hare to warm destinations like Mexico, the Caribbean, and Central America.

According to the lawsuit, the assault was perpetrated by Texas man Cherien Abraham, who was previously reported to the airline for abuse of a female passenger on a 2023 flight.