Finnair has worked out precise guidance with the government on how to provide compensation to passengers hit by ash-related travel disruptions. Finnair projects costs from the volcanic ash airspace ...

An e-mail scam claiming it can help passengers hit by the volcanic ash flight ban is under investigation after being uncovered by a Wrexham company. The e-mails claim they are from the Civil Aviation ...

KLM has become embroiled in a dispute with the European Commission over the Dutch carrier's apparent refusal to abide by passenger rights legislation and fully compensate customers affected by April's ...

Over 3,000 British passengers are still waiting to receive compensation six months after they were left stranded by the volcanic ash crisis, according to the air watchdog. The Air Transport Users ...