As an analyst at Hurwitz Group, I am often asked about my coverage areas or areas of expertise. I respond by saying that I am concerned with any software technologies or solutions that affect the ...

Lightfield, a customer relationship management platform built entirely around artificial intelligence, officially launched to the public this week after a year of quiet development — a bold pivot by a ...

If you already have a CRM system which isn’t delivering, past failures will have affected your directors’ confidence. These CRM failures can vary from leads going cold to customer complaints being ...