While call centers are critical to consumer businesses, many organizations still perceive them as cost centers. They have to dedicate a part of their call center budget toward non-revenue-generating ...
A bill that would require call centers employees to reveal their physical location to the consumers they are in contact with is now in the hands of the Senate Commerce Committee. The bill, S.2553, ...
Business.com on MSN
Calculating the costs of call center systems
Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s ...
The sales team is primarily responsible for reaching your company's sales targets. Others would agree that they keep businesses afloat. Led by outbound call center solutions, a sales team can improve ...
Internet protocol (IP) telephony has come into its own during the past 12-18 months. For several years now, smaller catalogers have been able to use the technology, in which phone service is operated ...
TwistedSifter on MSN
Call center employee had to call another center to resolve an issue, but the transfer journey they went through proved too much for one call handler
It seems to have really got to one guy.
With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...
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