With traditional banks facing disruption from fintech firms and a customer base with a low tolerance for subpar digital experiences, the need to deliver a good customer experience has almost become an ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Customers who use the CommBank app will soon be prompted with a request ...

CommBank halves customer scam losses Australia's Commonwealth Bank says it has cut customer scam losses in half in FY24 through a combination of new anti-scam technologies, cross-industry ...

Commonwealth Bank is trialling an artificial intelligence-based chatbot that could replace its call centre staff as the ...