ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...

An effective customer relationship management platform is increasingly becoming a key contributor to business success as we head into 2024, according to Joe Gallick, SVP of national accounts for ...

As someone who has conversations with businesses about digital transformation every day, I hear one question come up more than any other: Where do we start? It’s a deceptively difficult question to ...

While ERP excels at post-sale management, it leaves a critical gap in managing relationships that determine customer loyalty.

As CEO of Affinity, Ray’s goal is to bring relationship intelligence to the world because every opportunity begins with a relationship. The early 2000s brought a renaissance in relationship management ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. The organization that operates the ...

Nutshell reports that choosing a simple CRM involves matching industry needs, prioritizing core features, and testing user experience for effective adoption.

The Customer Relationship Management Conference (CRMC) 2025 will take place from June 4–6, 2025, at the Hilton Chicago. The event gathers retail and consumer-facing brands to share strategies in ...

Are you a print subscriber? Activate your account. By Jon Springer - 6 hours 22 min ago By Gillian Follett - 7 hours 4 min ago By Gillian Follett - 8 hours 34 min ago By Tim Nudd - 8 hours 53 min ago ...

Customer-relationship-management startups are finding niches to compete with giants like Salesforce. Analysts see a growing demand for industry-specific firms that target small-to-midsize companies.