Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM) today announced the winter release (v. 18.2) of its unified customer experience management (Unified-CXM) platform for modern enterprises. Release 18.2 ...

Avis Budget Group, a global leader in the car rental and mobility space, has long served millions of customers through brands like Avis, Budget, and Zipcar. With a footprint across 180 countries and a ...

Aura-2, the World’s Most Professional, Cost-Effective, and Enterprise-Grade Text-To-Speech Model (TTS), Honored for Improving Customer Service Technology The 2025 CX Innovation Awards recognize ...

The Company Also Announces the Addition of New Chief Customer Officer Lauren Gold to Help Kustomer Continue to Meet and Exceed Needs of Today’s Leading Companies NEW YORK--(BUSINESS WIRE)--Kustomer, ...

Forge Technology Advisors (FORGE) has recognized the transformative potential of AI in customer service as it is integrating AI into contact centers. With expertise in both technology and financial ...

You have heard it said that “the customer is always right.” I would say, “The customer isn’t always right, but they must always be the focus.” As businesses grow, they can lose sight of one of their ...

Aeromexico, one of Mexico's largest airlines, ran its previous contact center operations on-premises. Without a unified solution, the airline had little access to real-time data and limited ability to ...

HUNTERSVILLE, N.C. — American Tire Distributors Inc. (ATD) was honored recently for its achievements and innovations in business, customer service and sustainability by two independent agencies.

Episode airing Saturday, November 23 at 5:30 p.m. EST features Samsung Electronics America, Bradford Custom Homes and Remodeling, and LegalEASE NEW YORK, NY / ACCESS Newswire / November 21, 2025 / ...