A year after canceling my trash service, I am still getting billed for the three months during which another company picked up my trash. The problem persists despite letters, messages left on ...

On any given day, there are few things more infuriating than encounters with lousy customer service. The frustration of waiting on hold, the labyrinth of automated recordings, and bot-generated ...

Elaine and Frank Nied moved to the Cape Cod-style house on Church Road in North Hopewell Township, just south of Winterstown, in 2001. They relocated to southern York County from Perkiomenville, a ...

Now the glow of Christmas has begun to wear off, the crumpled wrapping paper has collected in the corner, the egg nog's not sitting so well, and it's time to deal with those inevitable holiday returns ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...