In a previous column we explored empathy as a behavior that’s important in all relationships and is particularly useful as a leadership skill. We gained insights from Maria Ross, an empathy researcher ...

Many consider empathy a virtue, but a new study suggests that people who express empathy are not necessarily viewed favorably by others. UC Davis psychology researchers observed more than 3,000 ...

Empathy is essential in customer service, but it isn’t always enough. Your organization must embody the empowered behavior that being empathetic can require. One approach that’s good on paper but ...

In a world grappling with deep-seated division and social upheaval, empathy has become more critical than ever. But science suggests when it comes to evoking empathy, our imagination is more powerful ...

In a world grappling with deep-seated division and social upheaval, empathy has become more critical than ever. But science suggests when it comes to evoking empathy, our imagination is more powerful ...

How often do you call a customer service hotline and feel like the agent on the other end is on a completely different planet? Maybe they were robotically reading from a script or seemed more annoyed ...

Empathy is more than a buzzword—it’s a foundational skill. The ability to recognize and understand others’ emotions—and to respond in ways that are constructive and caring—can help adolescents build ...

Empathy is the ability to recognize and understand what another person, animal, or even a fictional character is thinking or feeling. It is an attempt to identify with someone else's situation, ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...