In a comic in the satirical Marketoonist, four marketers are meeting in a conference room. The leader points to a photo of a woman on a large screen behind him. “Our persona is named Cheryl,” he tells ...

Have you noticed that the best books and movies are so totally immersive you feel as if you've actually entered the world they depict? Which is why I'd argue that the people most skilled in content ...

Technology and innovation often take center stage in business, so it's easy to forget the importance of empathy and genuine care for our clients. However, as Jim Carroll, former U.K. chairman of ...