Add Yahoo as a preferred source to see more of our stories on Google. PORTLAND, Ore. (KOIN) — An Oregon couple got scammed out of a life-changing amount of money after attempting to call a customer ...

One year ago, Congress defunded public media. Now that we're 100% community funded, please become a sustaining member or increase your existing membership today. Listen 4:35 Listen to the Story ...

Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer service solutions. Facebook’s reported $1 billion acquisition of digital customer service ...

Anurag's interest in technology was sparked around 15 years ago when he first tried a Nokia smartphone, one of those Windows-powered devices. Having only used feature phones up until then, he was ...

Social media, Facebook in particular, is becoming increasingly important to customer service for businesses. In addition to creating brand awareness, engaging users, and driving conversations, ...

Most people probably wouldn’t think of calling Facebook directly if they experienced an issue with their account, but those who do Google the company’s customer service phone number could fall victim ...