Call Loom Unveils the Industry’s Most Powerful Integrated Dialer, with Inbound Call Tracking

DOVER, DE, UNITED STATES, February 19, 2026 /EINPresswire.com/ -- Call Loom, a leader in conversation intelligence, has ...
Destination CRM

Inbound and Outbound Converge in the New Contact Center

As proactive contact becomes an integral part of customer care, the lines between outbound and inbound customer communications in the contact center are blurring, and this convergence is only going to ...
Smart Business Magazine

Bringing in the calls

Whether a business is calling out to potential customers or fielding inbound customer calls for orders or product information, awareness of what is involved in the process and how it fits a business ...
EDN

The End of Inbound vs. Outbound

A long time ago, at an early incarnation of this magazine (called Inbound/Outbound) I wrote stories about ACDs and predictive dialers, which at that point were separate and unequal – but both were ...
TechRepublic

5 Types of Call Centers to Attract and Serve Your Customers

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.