Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

Then there are physicians, such as Roger Suss, MD, a lecturer in the department of family medicine at the University of Manitoba in Winnipeg, Canada, who change their views over time as to what they ...

We ask every patient before wheeling them to the operating room, “Is there someone you’d like us to call to give updates?” During the surgery, it’s customary for the operating room nurse to call the ...

Most physicians want their patients to call them "Doctor" unless they give them permission to use their first name. When patients don't ask for permission and call them by their first name anyway, ...

The new Collaborative Care Model is rooted in positioning team members to practice at top of their licensure. Editor’s note: This article appears in the July-September 2023 edition of HealthLeaders ...

Fixing patient no-show problem requires effective communication strategies to reduce missed appointments and improve healthcare revenue and ...

I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that the first stop in the patient’s journey – the call center – can set the tone for the rest of the ...

When patients call your practice, they have a specific goal in mind. Maybe they're interested in learning about cosmetic dentistry options you offer, or they have a few questions about the technology ...

If women need any more encouragement to schedule an annual screening mammogram starting at age 40, experts offer some sobering statistics about the aggressive growth of breast cancer for patients in ...