Quality assurance means developing operational controls to ensure that the results match the desired outcomes. Customer service operations are designed to keep customers satisfied while protecting the ...

The concepts of quality assurance and audits are two distinct ideas that serve the same purpose: improving quality, consistency and reliability in operations. Quality assurance is more of an abstract ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

In the pharmaceutical and life sciences industries, the terms Quality Assurance (QA) and Quality Control (QC) are often used interchangeably, but they represent two distinct and critical functions ...

Quality assurance is essential in the field of medical technology (MedTech). Leaders in MedTech recognize the role that quality plays in the creation and production of devices. With advancements in ...

Skilled nursing facilities are required by law to have quality assessment and assurance committees to maintain and improve safety and quality in their facilities. The documents created and used by the ...

Software quality assurance engineers and testers oversee the quality of a piece of software's development over its entire life cycle. Software quality assurance engineers and testers have an eye for ...