I was recently in downtown Philadelphia for a meeting, and I arrived a little early. I decided to walk a few blocks and look inside the lobby of the Ritz-Carlton, because I was told it’s in an ...

After 11 years with the Ritz-Carlton, William Yahr arrives as the new general manager at the Ritz-Carlton New York, Westchester, knowing a thing or two about customer service. The sub-40-year-old ...

To the eyes of your customer, a great customer experience should look like it was a cinch–a piece of cake–to pull off. To the extent that your efforts are even noticed, great customer service should ...

It’s easy to WANT to be like the Ritz-Carlton with a successful exceptional customer experience reputation. The hard part is HOW to do it. Until today. Diana Oreck, Vice President of the company’s ...

Using one of the hospitality industry's most indepth service manuals, Ritz-Carlton is sharing best practices with corporate America and adapting those to Millennial behavioral trends. Few hospitality ...

Great customer service companies need to be great employee service companies as well. Obvious though this might seem, we’ve all seen the corners cut, the abuses that take place in the rough and tumble ...

BETHESDA, Md., Dec. 5, 2024 /PRNewswire/ -- If you had the opportunity to transform your organization using customer service training based on the foundations of iconic Ritz-Carlton Brand, how quickly ...

Who do you hire when you want to train your employees to give excellent customer service? How about the Ritz-Carlton---the world-renowned hotel chain that prides itself on creating memorable ...

Cadillac has an image problem. Despite amazing high performance machines like the CTS-V, their customers are getting older and poorer, especially relative to their German competitors. The average ...

The audience is rapt as the man in the impeccably tailored black suit describes the secrets that have made his multibillion-dollar company an international leader in customer service. They’re here to ...

Think about a time recently when you received great customer service. Maybe a store clerk helped you find a size. Or a waiter gave you a great recommendation. Or more likely, maybe an outsourced ...