Just hours before hundreds of Zappos workers pour into the company’s new headquarters in downtown Las Vegas, Adam Ward was still fitting bricks into place in the lobby. It’s been more than a year ...

Make company culture a first priority and the rest — including marketing and customer service — will fall into place. That was the message Zappos Chief Executive Officer Tony Hsieh hoped to drive home ...

Last week I wrote about several different companies using Twitter as a Business Intelligence tool. After I posted the article, I received a Twitter from Zappos.com CEO Tony Hsieh thanking me for ...

Zappos CEO Tony Hsieh, the man who wrote the book on delivering happiness, wants to deliver a call center without managers. Hsieh has informed his workers and managers in a memo that Las Vegas-based ...

SAN FRANCISCO -- Our top priority is not customer service but rather company culture, said Zappos CEO Tony Hsieh during the afternoon keynote at BoxWorks 2011 on Wednesday afternoon. If we're serious ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Amazon.com said it has agreed to acquire shoe retailer Zappos.com in a ...

A little less than a year ago, Zappos CEO Tony Hsieh made his employees a deal. If they couldn’t get behind the online retailer’s radical new management system called “holacracy” — which doesn’t have ...

LOUISVILLE, Ky. (WDRB) -- Zappos.com is testing out a brick and mortar location at Mall St. Matthews. Zappos Unboxed is scheduled to have a grand opening to the public on Friday. The more than 18,000 ...