Chasing a higher NPS can distract brands from core improvements that would improve loyalty and satisfaction. A single score ...

Let’s explore a real-life example of an organization that runs a Net Promoter Score survey every January. To comply with data processing rules, survey sample preparation starts in November ...

Your Net Promoter Score Is Vital to Your Business. Here's What It Is and How to Improve It. In this modern age, there's no excuse for a bad net promoter score.

Is the Net Promoter Score dead? Why it may be time to look beyond this metric I believe today’s customer journey has become too complex and nuanced than this measurement can handle on its own.

Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale.

Make a Net Promoter Score Actionable The chief criticism of NPS is not of the metric itself, but of how companies choose to apply it, Pete Weaklend, Senior Vice President of Advisory Services at CX ...

The Net Promoter Score is management snake oil. Here's why, and what to replace it with.

There’s a reason why so many companies rely on Net Promoter Score (NPS) as a customer-experience metric. It’s relatively simple to implement, and the output—an easy-to-understand score ...