A human factors professional discusses observations of interactions between AI and reticent learners to author stories. These casual observations provide meaningful insights into how technology ...

This article covers three practical approaches for studying agentic AI when the system’s behavior is a moving target. Trust is inherently longitudinal over time. A snapshot study capturing the moment ...

We invite you to visualize the story in the above graphic (Figure 1). You answer your house door to find your friend sopping wet from a surprise rainstorm. Would you act as if the situation were ...

Mental health care AI systems are failing to identify distress signals because the signals do not fit Western clinical vocabulary.

If you are a UX designer, you have likely felt the industry shifting beneath your feet. The culprit? Generative Artificial Intelligence (AI). It’s the topic in every team meeting, the subject of ...

Most healthcare workers operate across a fragmented digital landscape: different logins, interfaces, and data sources that don’t talk to each other. Yet legacy systems persist in healthcare because ...

Curiosity is powerful. Psychologists tell us that curiosity enhances intelligence and increases perseverance. Being curious propels us to deeper engagement, superior performance, and more meaningful ...

Read more Rubes cartoons or download the new daily Rubes app at rubescartoons.com User Experience Professionals Association ...

Figure 1. There’s much more to the user experience of a library than navigating the stacks. (Credit: Mauricio Lazo/UH Libraries) Libraries may not be the first thing that comes to mind when thinking ...

Figure 1. So many ways to greet a person—multi-language design. Multilingual design is a complex undertaking, but it is crucial for making websites accessible to international markets. You need to ...

Explore accessibility, adaptive UX, and the hybrid intelligence model to understand how organizations are building scalable, inclusive digital experiences with accuracy for improved usability. In ...

This fall, a graduate of Michigan State University successfully begins a career as a user experience analyst for a large company. She has already interned there, so she knows the people and the work, ...