Socialhub's CIP, built on Microsoft Azure, consolidates customer data, analyzes it, and makes recommendations.

Yellow.ai, a provider of customer and employee experience automation, has launched the Nexus Universal Agentic Interface (UAI).

AI Master Data, part of the Crisp Retail AI Suite, helps consumer packaged goods companies classify and segment products to inform business decision-making. By pairing AI-driven mapping with human ...

Upland Software, a provider of knowledge and content management software, has launched the Upland BA Insigh Platform with SmartHub, ConnectivityHub, AutoClassifier, Smart Preview, and Connectors to ...

The next most important priority for CMOs in 2026 is deploying or updating their loyalty platforms.

ActiveCampaign, a marketing platform provider, has acquired Feedback Intelligence, an artificial intelligence evaluation and analytics tool that turns raw conversations into actionable performance ...

Conga, a provider of configure, price, quote (CPQ), contract lifecycle management, and document automation, has acquired the B2B business of PROS Holdings, from certain investment funds affiliated ...

When companies are forced to shoehorn their intricate operations into a rigid, off-the-shelf framework, it creates a usability gap.

Omilia's Self-Learning Agentic CX Platform offers continuous self-learning and autonomous CX agents built for mission-critical customer service operations.

Teneo.ai, a customer service automation provider, today expanded its Teneo 8 platform with AI Agents for the Utility Industry.

PubMatic, an ad tech company delivering digital advertising performance, has launched AI Insights to help publishers understand demand dynamics and optimize their revenue.

C ustomer anger and the number of online customer confrontations with businesses are on the rise, and as a result of poor complaint handling, businesses are putting billion in rev ...