AI-enabled captioning and transcription tools are more accurate -- but persistent errors contribute to legal risks, ...

While there still is an appetite for on prem, really the biggest trend is that the market’s just drying up. A few years ago, ...

Training is essential for getting the most out of your AI investments – so get help from your AI vendors in putting together ...

AI can be used to generate artificial voices, but it can also be used to soften accents so that customers and agents can ...

Putting less time and money into governance and guardrails has amplified the AI trust issues enterprises are experiencing.

By integrating Informatica’s data capabilities, Salesforce’s Data 360 provides a broader, contextual foundation for AI agents ...

The concerns and priorities of organizations have mostly stayed the same, with some changes regarding real-time and siloed ...

The cloud platform’s growth overshadows revenue from legacy products, while self-service conversations more than doubled year over year.

Google’s new feature allows users to create ‘data products’ that pool information in one place for analytics and business value.

As AI assistants become the norm, enterprises must make sure your retention and eDiscovery policies are ready.

After dealing with a fragmented tech stack, Aterian rebuilt its CX around Genesys Cloud.

Adoption of the Agentforce platform is gathering steam, with 12% of the company’s estimated 150,000 customer base having now ...