Companies are banking on AI to make their customer service more efficient and less costly. But customers are easily frustrated when they can’t talk to a human.

Uber riders have long complained about unresponsive and ineffective customer service. How will firing human staff and ...

Renters at Kenney Apartments will get rent refunds as part of a settlement between the attorney general’s office and the ...

Anthony Dukes and Yi Zhu’s central argument is deliberately provocative: poor customer service is often not an operational ...

Anyone who has opened the door of a vacation rental after a long trip, only to find it hasn't been cleaned as promised, knows ...

More than 20 years after his relationship with Giuliana Rancic ended, Jerry O’Connell is taking ownership of one of the The ...

The actor opened up on Kelly Ripa's "Off Camera" podcast Monday about his other exes, including Geri Halliwell and Sarah ...