Utility providers like Southern California Edison and Pacific Gas & Electric, pharmacies like Walgreens, and other daily-use companies like Amazon would be subject to the law if it passes. If they do ...
British Gas customers face the prospect of talking to AI chatbots rather than humans under plans to cut 1,300 call centre jobs.
Companies are banking on AI to make their customer service more efficient and less costly. But customers are easily frustrated when they can’t talk to a human.
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