These capabilities not only improve operational efficiency but also help financial institutions deliver faster and more ...

Companies are banking on AI to make their customer service more efficient and less costly. But customers are easily frustrated when they can’t talk to a human.

A bill making its way through the California Legislature is trying to keep human customer service agents on the other side of the phone. Assembly Bill 1609, authored by Democrat Rick Chavez Zbur, ...

For the last few years, Klarna, a Swedish buy-now-pay-later app, has been one of the most bullish corporate champions of ...

Uber riders have long complained about unresponsive and ineffective customer service. How will firing human staff and replacing them with AI improve that?

"I Am Not a Robot" author Joanna Stern integrated dozens of AI applications into her life over the course of a year. She says ...

It can be unsettling what Gemini and ChatGPT have figured out about you and how easily your privacy can be punctured. Here’s ...

In 2020, 22-year-old Aakash Thumaty was a product manager at Salesforce when he wrote an essay, “Value Driven Innovation at ...

British Gas owner Centrica has said it will cut 1,300 jobs over the next two years as part of its ongoing turnaround efforts.

None ...

AI-powered chatbots can help take your business to new heights as long as you follow these rules.

British Gas customers face the prospect of talking to AI chatbots rather than humans under plans to cut 1,300 call centre jobs.