Four months ago, Dillon Thompson ordered two e-bikes, but only one ever arrived. In search of the missing bike, Thompson ...

A bill making its way through the California Legislature is trying to keep human customer service agents on the other side of the phone. Assembly Bill 1609, authored by Democrat Rick Chavez Zbur, ...

British Gas owner Centrica has said it will cut 1,300 jobs over the next two years as part of its ongoing turnaround efforts.

The construction management company has gone all in on artificial intelligence, expecting all teams to experiment with the ...

British Gas customers face the prospect of talking to AI chatbots rather than humans under plans to cut 1,300 call centre jobs.

AI-powered chatbots can help take your business to new heights as long as you follow these rules.

Q-nomy, a leading provider of enterprise customer journey and service orchestration solutions, today announced AgentFlow, a new Q‑Flow module designed to connect AI-powered interactions with ...

OCBC, DBS, Google and Meta plan to use the voluntary guidelines as a reference as IMDA seeks clearer disclosure of AI risks ...

But consumers are quickly adopting a new weapon: the AI chatbot. Chatbots drastically reduce the effort required to file ...

For the last few years, Klarna, a Swedish buy-now-pay-later app, has been one of the most bullish corporate champions of ...

South African customer service software startup Cue has raised $5 million in a funding round co-led by Knife Capital and FAM Investments as it expands its AI platform for businesses adopting ...

Airports operator Acsa is adding an artificial intelligence chatbot and augmented reality navigation to its smartphone app.