Companies are banking on AI to make their customer service more efficient and less costly. But customers are easily frustrated when they can’t talk to a human.

This marks Ubers second restructuring exercise in less than two months. In June, the San Francisco-headquartered company ...

Uber riders have long complained about unresponsive and ineffective customer service. How will firing human staff and replacing them with AI improve that?

An Uber spokesperson tells Bloomberg that the move comes as the company works “to simplify operations, strengthen in-person collaboration, and continue to embrace AI.” Uber is also asking remote ...

Uber is laying off 10% of its community operations team, citing AI. Remote workers must relocate to an office, impacting customer service roles.

Schubert North America is building a new headquarters in Charlotte, North Carolina, to support its operations in the US and Canada.

Explore the evolving role of Forward Deployment Engineers in AI, focusing on their client integration and customization ...

Anthropic and Blackstone launch Ode, a $1.5bn AI implementation firm that could reshape enterprise adoption, including in ...

Enterprise voice AI is maturing to the point where natural conversation is table stakes as advances in large language models make realistic speech increasingly accessible. Organizations now need AI ...

New initiative reinforces Dubai Municipality’s leadership in creating innovative service channels that accelerate procedures ...

Chang Chuan Enterprise Co., Ltd.** is reinforcing its international presence by expanding its manufacturing capabilities and introducing new initiatives aimed at supporting the growing global demand ...

Every day, millions of Nigerians transfer money to loved ones, pay for groceries, buy airtime, settle electricity bills and ...