Education hub Wanderlust Campus offers chats with AI characters such as Grumpy Greta and Bargain Brenda. Take the wrong ...

Only 28 percent of the 100 largest online stores in Belgium and the Netherlands offer customer service in the evening.

XPO reported stronger than expected fourth quarter revenue and efficiency gains, supported by AI-driven technology and ...

The company also expanded phone-based customer support to cover customers in Australia and New Zealand, in addition to the US and Canada.

Rules are being changed to tackle the "exploitation of the booking system by third-party businesses and automated bots".

Kevin Turner Painting celebrates 30+ years serving Kansas City with trusted craftsmanship and a strong commitment to ...

UPS (NYSE:UPS) is facing a legal challenge from the Teamsters over its new Driver Choice Program, with the union seeking a ...

Trish Wethman says it’s time to move beyond NPS debates, reconnect with customers and rebuild trust in the age of AI.

A Walmart shopper in New York claimed she was followed around and bugged by a group of store workers – all because her service dog wasn’t on its leash. Crystal Pratt claimed workers at the retail ...

Recent incidents involving Amazon's AI bot Kiro highlight concerns about AI's role in professional settings. An internal report revealed that Kiro, tasked with fixing issues in Amazon Web Services ...

OpenAI has launched insurance-native AI tools that let customers compare and purchase policies directly. These applications ...

HCLSoftware Tech Trends 2026 research shows responsible AI is becoming foundational in telecom, where autonomy must meet license, sovereignty and accountability rules.