New public beta gives go-to-market teams a single console to build, monitor and coordinate AI agents across sales, marketing and service.

Agentic AI can do something that human teams cannot do cost-effectively at scale: maintain continuous, individualized ...

This would never have been possible a year ago.” I was discussing the live chat system we’ve been using with a new, ...

Discover key features of Microsoft Dynamics 365, along with pricing details, pros and cons, and how it compares with top CRM ...

With the General Availability of Service Agent and MCP tools in Microsoft 365 Copilot, service organizations continue to get the benefits of Copilot in customer service, now powered by the rich ...

HUBS is adding customers, winning larger enterprise deals and expanding AI adoption. Can those growth drivers keep its momentum going?

Collaboration connects Beyond Now’s Agentic Hub with Microsoft’s AI Foundry, helping CSPs deploy, orchestrate and ...

Today marks the general availability of Dynamics 365 Sales and Service plugins for Copilot Cowork. Over the last few releases, my teams have built a rich family of agentic capabilities across Dynamics ...

From a self-serve billing portal to AI that lives in Slack, HubSpot’s April 2026 releases push the platform deeper into the day-to-day workflows that teams actually use. Several of the updates address ...

Microsoft on April 27 announced general availability of real-time voice agents in Microsoft Copilot Studio alongside new AI-powered agents and features across Dynamics 365 Contact Center, Dynamics 365 ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

Crypto-giant Coinbase debuted its hub in Charlotte on Friday, marking the launch of a new customer experience center to meet rising demand and expanding the company’s presence in the region. The site ...