The front office of a hotel is perhaps the most important area of the organization. The employees that make up his department are the first and sometimes only representatives of the establishment with ...

Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

We interviewed hotel front desk clerks and managers to learn some insider secrets, and many of them have to do with money matters. Be prepared for your next hotel stay by knowing what will cost you ...

Waiting until you've been wronged by a hotel to navigate the legal technicalities involved is a mistake. Know your rights ...

Hotels operating with StayNTouch property management systems now have access to a voice assistant that handles guest calls and completes reservations without ...