Ford Motor Company, long celebrated as a pillar of American automotive history, is now grappling with a crisis of confidence.

Passengers faced long delays and poor communication at airports, with many stranded for up to 14 hours amid IndiGos ...

Usually, restaurants go out of their way to make sure customers feel comfortable. Someone greets you at the door, shows you ...

CBC’s 22 Minutes took aim at Rogers last week with a sketch mocking the company’s poor customer service. The segment shows a ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

More than half of households globally (57 per cent) are worried about annual broadband price increases and, crucially, the ...

In the lawsuit, Attorney General Kris Mayes lists a variety of violations of the Arizona Consumer Fraud Act by Temu and PDD ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer ...

This week's top bank bonuses can put a few hundred dollars in your pocket -- open an account, meet simple requirements, and ...

Privacy stalwart Nicholas Merrill spent a decade fighting an FBI surveillance order. Now he wants to sell you phone ...