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Want to improve ITSM workflows and efficiencies? Here are the top 5 AI features to look for ...

Zoom Virtual Agent 3.0 enhances customer service by automating end-to-end workflows across voice and chat, aiming to improve first-contact resolution and reduce repeat contacts. The update features a ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their ...

Discover how ray tracing technology transforms graphics rendering in modern games, delivering realistic lighting, shadows, ...

Minutes matter when a surgeon is deciding how much tissue to remove. Yet for centuries, medical imaging has leaned on stains ...

Nintendo has pushed out a new system update for the Switch 2, and the star feature is one that's been much requested: ...

Virtual aquariums, self-playing pianos and giant, sail-powered cinema screens; here's some of the craziest tech hidden ...

MD Board of Education granted several waiver requests on need for school systems to make up snow days, but denied a request ...

The 360° drone war has officially begun ...

Scientists created a massive digital library of ants using synchrotron X-ray scanning, robotics, and artificial intelligence.

Wireless portable projectors can remove the load of connecting and disconnecting cables during meetings. They not only give a ...