The company is rolling out voicemail-style voice and video messages, emoji reactions in voice chats, and new AI image tools, ...

About EngageLab EngageLab is a world-leading AI-powered omnichannel customer engagement solution provider, uniting technology ...

The EU has opened an antitrust investigation into Meta over a WhatsApp policy that may restrict rival AI providers serving ...

Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and ...

WhatsApp has become the primary customer communication channel across consumer markets. Now, with voice calling added to messaging through Chat360, businesses can shift more service workloads into a ...

Many vendors have introduced platforms to allow enterprises to adopt AI more rapidly through a simplified user interface.

Pinewood.AI has said it can deploy its AI tools within dealership and OEM operations within seven days and integrated with ...

HCL Unica+ is transforming customer engagement for large Indian enterprises. In this interview, Iyer explained how one ...

Salesforce raises forecasts - Agentforce credited as driving force ...

Poor record-keeping is a silent profit killer for many small businesses. AI-enhanced financial applications simplify bookkeeping by automatically logging income and expenses, generating digital ...

Kaspersky Security Bulletin provides a review of the major cybersecurity trends of the year and offers a look towards the ...

In this article, I reflect on the lessons learned building and operating frontline hiring programs across healthcare, ...