A human factors professional discusses observations of interactions between AI and reticent learners to author stories. These casual observations provide meaningful insights into how technology ...

This article covers three practical approaches for studying agentic AI when the system’s behavior is a moving target. Trust is inherently longitudinal over time. A snapshot study capturing the moment ...

When Design Meets Data A few years ago, a design lead shared a thought-provoking statement, “If design is how it looks and feels, data is how it performs.” Designers solve problems, guided by empathy ...

We invite you to visualize the story in the above graphic (Figure 1). You answer your house door to find your friend sopping wet from a surprise rainstorm. Would you act as if the situation were ...

Mental health care AI systems are failing to identify distress signals because the signals do not fit Western clinical vocabulary.

If you are a UX designer, you have likely felt the industry shifting beneath your feet. The culprit? Generative Artificial Intelligence (AI). It’s the topic in every team meeting, the subject of ...

Most healthcare workers operate across a fragmented digital landscape: different logins, interfaces, and data sources that don’t talk to each other. Yet legacy systems persist in healthcare because ...

Curiosity is powerful. Psychologists tell us that curiosity enhances intelligence and increases perseverance. Being curious propels us to deeper engagement, superior performance, and more meaningful ...

The user experience of most web-based applications begins well below the interface, all the way down to fields in a database. Examining how systems and users experience time prove this point ...

Figure 1:A suited figure, the Ghost Applicant, with their face draped in cloth and a corporate name tag (generated with ChatGPT). If design is about empathy and respect for users, why is hiring in our ...

I have always been enthusiastic about people; it’s exciting to see how everyone is different, from what inspires them to what they dislike, to their individual personal preferences. As a designer, ...

Recently, I worked with a health insurance company to build a custom solution for care managers. Our key stakeholder (product owner) at the company had a nursing background and was excited to work ...