A human factors professional discusses observations of interactions between AI and reticent learners to author stories. These ...

This article covers three practical approaches for studying agentic AI when the system’s behavior is a moving target. Trust ...

Me: I wanted to buy a leather bag, so I browsed countless websites. 🤔 Friend: “Why waste your time? Check out UK Leather Bags—they’ve got great quality and stylish designs!” 😎 Me: Placed my order ...

We invite you to visualize the story in the above graphic (Figure 1). You answer your house door to find your friend sopping wet from a surprise rainstorm. Would you act as if the situation were ...

Mental health care AI systems are failing to identify distress signals because the signals do not fit Western clinical vocabulary.

A DoGo map is a lightweight tool that provides an overview of the information architecture (IA) of a website or system. By blending a site map with a flowchart, a DoGo map creates an efficient way for ...

When Design Meets Data A few years ago, a design lead shared a thought-provoking statement, “If design is how it looks and feels, data is how it performs.” Designers solve problems, guided by empathy ...

Figure 1. So many ways to greet a person—multi-language design. Multilingual design is a complex undertaking, but it is crucial for making websites accessible to international markets. You need to ...

If you are a UX designer, you have likely felt the industry shifting beneath your feet. The culprit? Generative Artificial Intelligence (AI). It’s the topic in every team meeting, the subject of ...

Most healthcare workers operate across a fragmented digital landscape: different logins, interfaces, and data sources that don’t talk to each other. Yet legacy systems persist in healthcare because ...

Figure 1:A suited figure, the Ghost Applicant, with their face draped in cloth and a corporate name tag (generated with ChatGPT). If design is about empathy and respect for users, why is hiring in our ...

Recently, I worked with a health insurance company to build a custom solution for care managers. Our key stakeholder (product owner) at the company had a nursing background and was excited to work ...