Despite massive investments in AI tools, new research from Front shows most B2B teams are stuck paying high “Coordination Tax,” managing disconnected customer work behind the scenes San Francisco, CA ...

Media networks can now onboard and list audiences to DSP marketplaces like The Trade Desk and Yahoo DSP without secondary revshare fees, cutting total marketplace fees in halfSAN FRANCISCO--(BUSINESS ...

Agentic AI validation. Cyara introduces tools for testing AI agents in CX. Governance enhancements. New modules address ...

Organizations can now automatically send personalized text message survey invites from Salesforce to drive higher engagement and faster, more informed decision-making SAN MATEO, Calif., March 31, 2026 ...

Voice AI leader appoints Chief Customer Officer and Chief Marketing Officer to scale what's working—deeper, faster, and for more brands ready to Flip the script on customer experience NEW ...

Company combines modern voice AI with decades of banking and AI technology expertise to enhance customer experience and accelerate sales and collections in regulated industries; Previously announced ...

Amid AI’s rapid advances, the three-term senator from Virginia says nobody’s ready for what the technology could do to us.

FlowMotion automatically coordinates activities across systems in minutes from a single content trigger. A content update rarely ends at publish. One change can trigger approvals, localization, ...

GetVocal introduces Control Center for real-time human-AI collaboration. Governance and oversight. Supervisors can monitor, ...

Ask NiceAI turns fragmented feedback and reviews into instant answers and ready-to-execute action plans PORTLAND, Ore., March ...

Premium experiences aren’t declared — they’re engineered. Here’s how hospitality brands design the baseline customers use to judge everything.

Behind the AI hype cycle, retail leaders are making one thing clear: test now, build fast and don’t lose the human element.