AI-enabled captioning and transcription tools are more accurate -- but persistent errors contribute to legal risks, ...

While there still is an appetite for on prem, really the biggest trend is that the market’s just drying up. A few years ago, ...

Training is essential for getting the most out of your AI investments – so get help from your AI vendors in putting together ...

AI can be used to generate artificial voices, but it can also be used to soften accents so that customers and agents can ...

Putting less time and money into governance and guardrails has amplified the AI trust issues enterprises are experiencing.

By integrating Informatica’s data capabilities, Salesforce’s Data 360 provides a broader, contextual foundation for AI agents ...

The concerns and priorities of organizations have mostly stayed the same, with some changes regarding real-time and siloed ...

The cloud platform’s growth overshadows revenue from legacy products, while self-service conversations more than doubled year over year.

Google’s new feature allows users to create ‘data products’ that pool information in one place for analytics and business value.

Dave Mailer is an experienced consultant and thought leader with over 25 years of telephony and unified communications experience. Based in the UK, Dave’s experience includes strategy development, ...