Companies are banking on AI to make their customer service more efficient and less costly. But customers are easily frustrated when they can’t talk to a human.

Anyone who has opened the door of a vacation rental after a long trip, only to find it hasn't been cleaned as promised, knows ...

When a woman discovers a surprise $179 charge on her credit card, she asks for a refund. Why is the company trying to keep ...

Renters at Kenney Apartments will get rent refunds as part of a settlement between the attorney general's office and the ...

Even in his 27th year at Great Smoky Mountains Institute at Tremont, educator Jeremy Lloyd says he's "always a student" in the classroom of nature.

We compared national giant Orkin against regional favorite Viking Pest Control to help you find the best value.

Flute reports that payment friction costs small businesses customers, with 55% of consumers reconsidering purchases after bad payment experiences.

More than 20 years after his relationship with Giuliana Rancic ended, Jerry O’Connell is taking ownership of one of the The ...

A traveler reserves a hotel room through Booking.com, only to discover dirty sheets, suspicious stains and small beds. Now, ...

The actor opened up on Kelly Ripa's "Off Camera" podcast Monday about his other exes, including Geri Halliwell and Sarah ...

Before Jerry O’Connell and Giuliana Rancic married their respective partners, the former cohost of The Talk revealed he broke ...