We compared national giant Orkin against regional favorite Viking Pest Control to help you find the best value.

Companies are banking on AI to make their customer service more efficient and less costly. But customers are easily frustrated when they can’t talk to a human.

The Nigeria Civil Aviation Authority has threatened to suspend the operations of Royal Air Maroc in Nigeria over what it ...

Renters at Kenney Apartments will get rent refunds as part of a settlement between the attorney general’s office and the ...

Anthony Dukes and Yi Zhu’s central argument is deliberately provocative: poor customer service is often not an operational failure—it is an economically rational business strategy. Their article, “Why ...

A Mexican American father says he was floored when a United Airlines customer service agent threatened to call Immigration and Customs Enforcement on him.

Before Jerry O’Connell and Giuliana Rancic married their respective partners, the former cohost of The Talk revealed he broke ...

Recently, Verizon added a new Simplicity plan, which, at first glance, appears to be priced at $30 per month per line.

Flute reports that payment friction costs small businesses customers, with 55% of consumers reconsidering purchases after bad ...

Anyone who has opened the door of a vacation rental after a long trip, only to find it hasn't been cleaned as promised, knows ...