Meta is upgrading its AI chatbot with new productivity features in a bid to compete with rivals like Gemini, ChatGPT, and ...

Lenovo is one of the first partners building on ServiceNow's AI Control Tower. We spoke to Rakshit Ghura about what it does - ...

British Gas customers are increasingly ditching phones for AI chatbots, prompting owner Centrica to axe 1,300 customer service roles in a major automation drive. The cuts will slash the workforce by ...

With no surprises come Uber job cuts in July 2026 to join the Forever Layoffs bandwagon impacting thousands of workers.

These capabilities not only improve operational efficiency but also help financial institutions deliver faster and more ...

Companies are banking on AI to make their customer service more efficient and less costly. But customers are easily frustrated when they can’t talk to a human.

A bill making its way through the California Legislature is trying to keep human customer service agents on the other side of the phone. Assembly Bill 1609, authored by Democrat Rick Chavez Zbur, ...

For the last few years, Klarna, a Swedish buy-now-pay-later app, has been one of the most bullish corporate champions of replacing employees with AI. The firm laid off hundreds of workers in 2022, ...

Uber riders have long complained about unresponsive and ineffective customer service. How will firing human staff and ...

"I Am Not a Robot" author Joanna Stern integrated dozens of AI applications into her life over the course of a year. She says this one has stuck with her.

In 2020, 22-year-old Aakash Thumaty was a product manager at Salesforce when he wrote an essay, “Value Driven Innovation at ...

British Gas owner Centrica has said it will cut 1,300 jobs over the next two years as part of its ongoing turnaround efforts.