Learn simple, expert-backed tips to get smarter, more useful answers from ChatGPT, including better prompts, clearer context, ...

You call customer service to help solve an issue. Then an annoying AI bot wastes your time and leads you in circles. Next ...

Jennifer McRae is a digital media producer for CBS Colorado with more than 25 years of experience in news. Jennifer is part of the digital team recognized for excellence for Best Website several times ...

INDIANAPOLIS — On Tuesday, AES addressed customer concerns about bills and rising costs at the first of four community open houses. People representing several department at the utility, like ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

The Secret Service may try to force former FBI Director James Comey to answer pointed questions into a social media post he issued depicting an image of “8647,” but a U.S. attorney whom President ...

Klarna is a $14.6 billion company that focuses on buy now, pay later payments. The company implemented an AI hiring freeze last year, which lasted for over 12 months. Now, the company is reversing ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. While reporting from CES in his FinextraTV interview, Don ...

The auto industry is facing a critical shortage of service technicians, with a projected need for over 400,000 by 2028. To combat this shortage, Ford has partnered with dealerships and TechForce ...

With a focus on Europe and Africa, Vodafone serves more than 330 million customers in 15 countries and has partnerships with mobile networks in 43 additional countries, making it one of the largest ...