As artificial intelligence (AI) reshapes the software industry, 99x is taking a distinctive approach by reimagining product engineering through its AI-Development Lifecycle (AI-DLC) model and Xianix, ...

Companies are banking on AI to make their customer service more efficient and less costly. But customers are easily frustrated when they can’t talk to a human.

This marks Ubers second restructuring exercise in less than two months. In June, the San Francisco-headquartered company ...

Uber riders have long complained about unresponsive and ineffective customer service. How will firing human staff and replacing them with AI improve that?

An Uber spokesperson tells Bloomberg that the move comes as the company works “to simplify operations, strengthen in-person collaboration, and continue to embrace AI.” Uber is also asking remote ...

Uber is laying off 10% of its community operations team, citing AI. Remote workers must relocate to an office, impacting customer service roles.

New Agentforce Contact Center implementation helps Compass Working Capital automate financial coaching workflows, save an estimated 6,000 hours annually, and deliver AI-powered voice support ...

Adding advanced engineering, building brands and creating new growth engines have emerged as the key priorities for Godrej ...

The building is intended to house sales, engineering, service, and final assembly work for Schubert packaging machinery.

Over the past three decades, RONS has transformed from a specialised environmental services company into one of the UAE’s ...

Explore the evolving role of Forward Deployment Engineers in AI, focusing on their client integration and customization ...

Anthropic and Blackstone launch Ode, a $1.5bn AI implementation firm that could reshape enterprise adoption, including in ...