AI Is Fueling A Flood Of Customer Complaints. Is That A Bad Thing?

AI tools like ChatGPT are making it easier for consumers to pursue legitimate complaints, including grievances they might ...

Using AI to identify what you can't confirm in your initial customer service records | As a thank you to 100 followers, I'm sharing my customer service flow chart and prompt ...

I have reached 100 followers on note. To everyone who followed me, thank you so much.As a thank you, I am sharing for free a chart summarizing the flow I use in my initial customer service ...

AI Moves Customer Intelligence From The Back Office To The Boardroom

The evidence rewards companies that commit boldly. McKinsey finds that companies setting bold, AI-backed growth targets can ...

Zero-Ad-Spend Secret Chamber Customer Acquisition: Learning from Middle Eastern Case Studies on How to Win High-Ticket Deals from Closed Communities

This article explains the customer acquisition techniques of solopreneurs in Dubai, Middle East, who infiltrate closed communities where wealthy individuals and growing companies gather to acquire the ...

Giftify’s CardCash Deploys AI-Powered Customer Service Tools to Cut Response Times by More Than 90%

Customer service improvements come without adding headcount or increasing staffing costsSCHAUMBURG, IL, Oct. 01, 2026 (GLOBE NEWSWIRE) -- ...
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Why AI Makes Customer Service Worse, And What Companies Can Do To Fix It

Follow this section to personalize your feed and get instant alerts. WHY FOLLOW? Update your preferences in Account Settings Personalized Content Follow this tag to personalize your feed and get ...