This would never have been possible a year ago.” I was discussing the live chat system we’ve been using with a new, ...

Learn how Jelly Roll's AI strategy strengthens customer trust, personalizes communication, and proves AI works best when it ...

Discover key features of Microsoft Dynamics 365, along with pricing details, pros and cons, and how it compares with top CRM ...

With the General Availability of Service Agent and MCP tools in Microsoft 365 Copilot, service organizations continue to get the benefits of Copilot in customer service, now powered by the rich ...

HUBS is adding customers, winning larger enterprise deals and expanding AI adoption. Can those growth drivers keep its momentum going?

Collaboration connects Beyond Now’s Agentic Hub with Microsoft’s AI Foundry, helping CSPs deploy, orchestrate and ...

Today marks the general availability of Dynamics 365 Sales and Service plugins for Copilot Cowork. Over the last few releases, my teams have built a rich family of agentic capabilities across Dynamics ...

From a self-serve billing portal to AI that lives in Slack, HubSpot’s April 2026 releases push the platform deeper into the day-to-day workflows that teams actually use. Several of the updates address ...

Microsoft on April 27 announced general availability of real-time voice agents in Microsoft Copilot Studio alongside new AI-powered agents and features across Dynamics 365 Contact Center, Dynamics 365 ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

DETROIT – A new transportation hub is coming to Michigan Central in Detroit, and proposed plans include an intercity bus station and a new passenger rail. Gov. Gretchen Whitmer announced the proposed ...