If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Collaboration in business is escalating faster than ever. Seeking help from third parties is now a very common strategy that companies use to scale up their business and pursue new opportunities in ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.

The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association ...

Powerful artificial intelligence agents are game changers for businesses that want to cost-effectively step up customer ...

Customer service is at its own “faster horses vs. automobiles” moment.

CHANDLER, Ariz.--(BUSINESS WIRE)--Offerpad (NYSE:OPAD), a leading tech-enabled platform for residential real estate, announced today it has been awarded three 2022 Stevie® Awards for Sales and ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Nearly all consumers say they were dissatisfied with their experiences as customers in 2021, according to the 2022 Global Consumer Trends report from Qualtrics ...

WireNut Home Services is a lot like Tom Brady when it comes to earning the top local customer service award. The Colorado Springs-based electrical, plumbing, heating and air conditioning contractor ...

Episode airing Saturday, November 23 at 5:30 p.m. EST features Samsung Electronics America, Bradford Custom Homes and ...

What makes you stand out? “Bell Bank offers a full range of financial services, from personal and business banking to wealth management and insurance,” Executive Vice President Patrick Chaffee said.

Wright-Patt Credit Union is steadfast on customer service. All businesses cite customer-focus, but at Wright-Patt Credit Union it’s a part of the DNA. That’s the mantra from the Beavercreek-based firm ...