The U.S. Secret Service said Thursday it was investigating a member of Vice President Vance’s detail for allegedly leaking ...

EXCLUSIVE: A prominent British children's acting agency, which has helped young performers clinch roles in Harry Potter and ...

OpenAI says Presence resolved 75% of inbound support issues in its own deployment, but analysts say fragmented enterprise ...

Generative AI capabilities added to EricaAssist will allow customer service employees to handle client inquiries more quickly ...

A Secret Service agent on Vice President JD Vance’s security detail is under internal review and has been put on ...

Tencent Cloud, the cloud business of global technology company Tencent, today announced a major enhancement to its Agent ...

Rogers announced the closure of six radio stations last week, laying off 230 people. But it didn’t mention that it was also laying off front-line telco customer service agents. The company won’t ...

For years, companies have managed software as infrastructure and people as accountable decision-makers. AI agents are beginning to disturb that separation. Unlike earlier enterprise software, agents ...

Cisco recently revealed that it will give each of its 90,000 employees an AI agent. Every worker will have a personalized AI assistant that can answer questions and carry out tasks. CFO Mark Patterson ...

Context-driven support. Agents gain faster access to case data, knowledge and actions. Enhanced agent productivity. Leaders can streamline workflows, reduce manual work and scale AI-powered support.

Marketing AI agents as digital employees may make human workers worse at spotting errors and more likely to offload accountability. This story originally appeared in The Algorithm, our weekly ...