I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Haibot has released its Support Helpdesk AI Agent, a conversational automation module that re-imagines first-line IT support as a structured, guided experience delivered through WhatsApp. This is not ...

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

Image depicting AI technology in ticketing systems, highlighting its role in improving operational resilience for banks and financial services amidst disruptions. Operational resilience has become a ...

New pre-funding platform reflects a cultural shift toward transparency and shared financial responsibility CHICAGO, Feb. 9, 2026 /PRNewswire/ -- The Wedding Ticket, a new online pre-funding platform, ...

Microsoft observed active exploitation of internet-exposed SolarWinds Web Help Desk vulnerabilities enabling lateral movement. Attackers abused legitimate tools, PowerShell, and RMM software to ...

Attackers are exploiting a critical SolarWinds Web Help Desk bug - less than a week after the vendor disclosed and fixed the 9.8-rated flaw. That's according to America's lead cyber-defense agency, ...

NEW YORK — Promoted by President Donald Trump as “a must watch,” the Melania Trump documentary “Melania” debuted with a better-than-expected $7 million in ticket sales, according to studio estimates ...

SolarWinds has released security updates to patch critical authentication bypass and remote command execution vulnerabilities in its Web Help Desk IT help desk software. The authentication bypass ...

The Department of Homeland Security is planning to bring on a contractor to support the Transportation Security Administration’s IT help desk, according to a post on the department’s contract ...

A lot of interesting technology has been revealed at the Consumer Electronics Show 2026 this week, but one of the strangest might be Razer's Project Ava, an AI-powered desktop companion. Razer ...

Ticket sales in North America totaled $8.9 billion for the year, up 2 percent from 2024. But the box office remains far below prepandemic levels. By Brooks Barnes Reporting from Los Angeles Let’s ...