You won’t believe this list of bad restaurant review comebacks! See restaurant owners take revenge on shady customers trying ...

The Prince of Wales joked with a customer as he took her order for Cornish pasties on a visit to Helston on Thursday (5 March). Prince William manned the phone at the Gear Farm Pasty Company as he ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of Government Efficiency (DOGE) laying off thousands of Social Security Administration ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

An auto locksmith from Northampton, UK, ended up locking himself inside a car he was meant to fix, prompting a hilarious call for help. Harvey Rush, 28, became trapped inside a Nissan Micra after his ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Humor is good for your health. By Jancee Dunn Not long ago, I went to my first Fungus Fest, a celebration of all things fungi hosted by the New Jersey Mycological Association. While I am not an avid ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

For more than 70 years, James F. Comley has made a name for himself by helping people get safely from point A to point B — vertically. A lifelong resident of Bedford, Massachusetts, Comley is a ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...