Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

The convenience store—konbini—is at the centre of daily life in Japan; it's not just a place you just leg it down the road to in an emergency when you've run out of milk. They have everything you ...

A man accused of following a woman into a store, groping her and threatening others inside was fatally shot by a customer, California police say. Workers asked the man to leave the Compton store after ...

Early Tuesday morning, commuters on Chicago's CTA Red Line encountered significant delays as service was halted due to an unauthorized individual on the tracks. According to an alert from the Chicago ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding my work at Lifehacker as a preferred source. The fall shopping season is upon ...

Residents with complaints about tolling on the Belle Chasse Bridge are about to have access to a local office where those complaints can be lodged and addressed in person. According to a press release ...

“When you work in customer service, you essentially become the listening ear for the people you serve. And when those people are the entire population of Amsterdam and millions of tourists—well, then ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...