Passengers faced long delays and poor communication at airports, with many stranded for up to 14 hours amid IndiGos ...

The chain is famous for treating customers badly.

CBC’s 22 Minutes took aim at Rogers last week with a sketch mocking the company’s poor customer service. The segment shows a ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

More than half of households globally (57 per cent) are worried about annual broadband price increases and, crucially, the ...

In the lawsuit, Attorney General Kris Mayes lists a variety of violations of the Arizona Consumer Fraud Act by Temu and PDD ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Ford is quietly offering secret discounts of up to $10,000 to customers frustrated by its 2025 recall epidemic. We reveal who ...

A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer experience.

This week's top bank bonuses can put a few hundred dollars in your pocket -- open an account, meet simple requirements, and ...

This article is authored by Vaibhav Chowdhary and Gaurav Bhatiani.