As AI agents become more autonomous, legacy CRM vendors face growing pressure to modernize platform architecture and ...

SugarAI is building AI-driven revenue intelligence by combining CRM and ERP data to help sales teams identify opportunities and act more effectively.

The customer experience (CX) outsourcing industry was built on a simple equation: more agents, more tickets handled, and lower operating costs. But that equation is collapsing. The new currency is ...

Many organizations delay commercial AI initiatives because their CRM data is incomplete, inconsistent, or poorly maintained. According to consultants at Blue Ridge Partners, waiting for perfect data ...

Ghosting, mixed signals, and cold responses are not only deal-breakers in social settings. They also negatively impact the customer experience (CX). A recent e-commerce shopping report from business ...

Pipeliner CRM relaunched in April as Coevera, reflecting the company's effort to reposition itself beyond traditional customer relationship management software. The company says its redesigned ...

Could visual avatars flip the traditional customer experience (CX) script by providing a more human-like exchange? Research from AI-powered CX firm Cyara shows a psychological shift in consumer ...

As AI agents begin handling more online transactions, many e-commerce systems still assume a human is behind every interaction. That disconnect is creating new challenges for fraud prevention, ...

Digital advertising can track nearly every click, but connecting ad exposure to real-world sales remains difficult. Even in an era defined by big data, many businesses still cannot reliably measure ...

Revenue teams are increasingly burdened by disconnected tools, and as AI moves into revenue workflows, those gaps are becoming harder to ignore. Instead of improving productivity, many revenue ...

As AI gains momentum across the enterprise in 2026, many companies are running into an unexpected obstacle: trust — and a workforce that isn’t keeping up. Lance Younger, executive vice president, EMEA ...